Frequently Asked Questions
Most of our products have a 12-18month shelf life
Our sauces and jarred condiments last in the refrigerator for 3-5 days after opening.
Our shelf stable products such as our Olive Oils and Extra Virgin Olive Oils will last the duration of their date coding if store properly.
Cold extraction refers to virgin or extra virgin olive oils procured at a temperature below 27 degrees Celsius, by percolation (filtration, separation) or centrifugation of the olive paste. Cold extraction ensures that the very best quality for extra virgin olive oil is produced. Extra-virgin olive oil is always cold extracted or pressed, but a cold-extracted or pressed olive oil is not necessarily extra-virgin. Botticelli Extra Virgin Olive Oils are cold-extracted extra virgin olive oils, and one of the highest quality olive oils you can get.
The simple answer is YES. All of our sauces are crafted in small batches in Italy, without any added sugars, and are gluten-free.
No, we only ship Domestically in the USA
All online orders placed Monday- Thursday ship NEXT DAY from NY with UPS Ground or USPS Priority Service.
Fun Fact – Our CEO Salvatore Asaro had his mother taste test every recipe to make sure they tasted exactly like her own family recipes that had passed down for generations.
It is highly unlikely, but accidents happen. If your product arrives damaged or broken, we understand the inconvenience this may cause. In such cases, no return is necessary. Please provide a clear image of the damaged or broken item as proof, and we will process a refund or send you a new item promptly. For more information, please visit our Return Policy.
It's highly unlikely, but if you receive the wrong item in your order, please contact us immediately. Provide a clear image of the item received, and we will arrange for the correct item to be shipped to you. For more information, please visit our Return Policy.
We do not have any manufactures coupons at this time. However many of our retailers have great deals and promotions on our items. Click HERE to find a retailer near you.
Find our featured coupon on our homepage.
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Our pasta sauces are produced in a facility that also produces products containing peanuts and tree nuts.
Our olive oils are produced in a peanut and tree nut free facility.
We recommend reading the ingredients for each product before purchasing if you experience food allergies. You can find these in each product listing!
Olive oil must be stored at room temperature to avoid cloudiness. If your olive oil looks cloudy, don't worry. It most likely cooled to a temperature below 43 degrees. Return it to room temperature and it should return to normal once it warms up.
We recommend getting another container to pour the tin into. Place the tin upside-down above the new container and allow it to pour.
Please provide the product name, issue you're having, expiration date, lot number (starts with an "L" typically), and a picture of your receipt that clearly shows your purchase of one of our products from one of our retailer partners.
Feel free to send us a self-addressed oversized envelope with return postage, and we’ll mail you back a hero card. Our Mailing address is Botticelli Foods 59 Mall Dr. Commack, NY 11725.