Botticelli Foods Return Policy
Last Updated: December 28, 2023
Thank you for choosing Botticelli Foods. We take pride in providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we're here to help. Our return, refund, and exchange policy is designed to address situations where the product received is damaged or broken, or if you received the wrong item. Please read the following guidelines carefully:
Returns, Refunds, and Exchanges
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns, refunds, and exchanges will only be approved under the following circumstances:
- Damaged or Broken Items: If your product arrives damaged or broken, we understand the inconvenience this may cause. In such cases, no return is necessary. Please provide a clear image of the damaged or broken item as proof, and we will process a refund or send you a new item promptly.
- Wrong Item Received: If you receive the wrong item in your order, please contact us immediately. Provide a clear image of the item received, and we will arrange for the correct item to be shipped to you.
How to Request a Refund or Exchange
- Contact Us: Reach out to our customer service team within 14 days of receiving your order. You can contact us via email at [firstname.lastname@example.org] or through our [Contact Us] page on the website. Include your order number, a description of the issue, and clear images for proof.
- Refund or Exchange Process: Once we verify the issue with the provided images, we will process a refund to your original method of payment or arrange for the shipment of a new item, depending on your preference.
If you have any questions or concerns regarding our return policy, please contact us:
- Email: [email@example.com]
Thank you for choosing Botticelli Foods. We appreciate your understanding and cooperation in ensuring a positive experience with our products.